Your questions answered!
Welcome to our FAQ section! At Milo & Co., we're dedicated to crafting high-quality, unique pet tags for your beloved companions. We understand you might have questions about our products, how to order, or what to expect after your purchase. This section is designed to provide clear, helpful answers to ensure you feel confident and excited about your Milo & Co. pet tag.
We've gathered the most common queries from our wonderful customers to help you find the information you need quickly. If you don't see your question answered here, please don't hesitate to reach out to us directly!
Are Milo & Co. pet tags durable?
Yes, absolutely! We craft our pet tags with high-quality materials designed to withstand the daily adventures of your pet. While no tag is indestructible, our tags are made to be hard-wearing and durable for everyday use. We recommend checking your pet's tag periodically for any signs of wear and tear.
How do I know what size pet tag to get?
Choosing the right size depends on your pet's breed and size. Generally, smaller tags suit cats and small dogs, while larger tags are better for medium to large dogs. We provide detailed sizing guides on our "Design Your Own Tag!" page and within product descriptions to help you make the best choice. Consider your pet's comfort and the amount of information you wish to include.
How long does it take to make a custom pet tag?
As each Milo & Co. pet tag is lovingly handmade to order, our current production time is typically 1-2 weeks. This does not include shipping time. You'll receive a confirmation email with estimated dispatch and delivery details once your order is placed.
How long does delivery take within the UK?
Once dispatched, standard UK delivery typically takes 48 hours via Royal Mail. Please note that these times are estimates and subject to postal service performance.
What is your returns policy?
Due to the personalised nature of our pet tags, we cannot accept returns or offer refunds. We encourage you to double-check all customisation details before placing your order. If there's an issue with your order, please contact us within 7 days of receipt at info@miloandcouk.com so we can assist you.
How do I care for my Milo & Co. pet tag?
To keep your pet tag looking its best, we recommend gently cleaning it with a soft cloth and mild soap and water. Avoid harsh chemicals or abrasive materials, which can damage the finish. While our tags are durable, continuous exposure to saltwater or harsh play may cause wear over time.
Is it safe to buy pet tags online from Milo & Co.?
Absolutely! Milo & Co. is a trusted online webshop based in Barnsley, United Kingdom. We use secure payment gateways to protect your personal and financial information. Our passion is creating high-quality products, and our commitment to customer satisfaction means you can shop with confidence.
What if the customisation isn't exactly what I expected?
We strive for perfection, and our "Design Your Own Tag!" page offers clear previews and options to help you visualise your final product. We process orders based on the exact details you provide. If there's a significant discrepancy due to our error, please contact us immediately, and we'll work to resolve it. We recommend reviewing your order carefully before finalising.
What makes Milo & Co. pet tags unique?
Our tags stand out because each one is meticulously handmade with love and attention to detail right here in Barnsley, UK. We offer a vibrant range of collections, from the "Pastel Paws" to "F1" and "Stranger Things" themed tags, ensuring there's a unique style for every pet's personality. We focus on durable, high-quality materials combined with creative, eye-catching designs.
Can I see examples of your previous work or collections?
Yes! We're proud to showcase our creations. You can explore our diverse range of designs on our Shop All Tags page or browse specific collections like Pastel Paws Collection 💜, Dashin’ Diner Collection 🍟, and F1 Collection 🏁🏎️ for inspiration. Don't forget to check out our Reviews page for real-life examples!
Do you offer gift cards or special promotions?
We occasionally run promotions and we have a dedicated team of brand reps who can offer you a discount code. Visit our Brand Reps page to get a cheeky discount!
Keep an eye on our social media channels for the latest updates, exclusive discounts, and new collection announcements!
Still have questions?
If you couldn't find the answer you were looking for, or if you simply want to chat about your pet's perfect tag, our friendly team at Milo & Co. is here to help! We're always happy to assist you.