At Milo & Co., we understand you might have questions about our pet tags. This page provides answers to the most frequently asked questions to help you make informed decisions.
Frequently asked questions
How long does the process take?
Epoxy Resin can take up to 48 hours to cure, however this is layer by layer. Depending on the design of the tags, the process can take a few weeks.
What are the usual questions you get about delivery, returns or custom orders?
Customers often ask about turnaround times. Our turnaround is currently 2-3 weeks. Due to the personalised nature of our products, there are no returns or refunds. However, if you are unhappy with your order, we will do our best to rectify the issue.
Are there any specific care instructions or materials used in your pet tags that customers often inquire about?
Yes, we advise customers to keep the pet tags out of direct sunlight and seawater. We also recommend washing them in warm soapy water and being mindful of scratches to maintain their appearance.